Most sales are final. We look at returns/exchanges on a case by case basis, however, these cases really only include damaged goods during transit.
We cannot be responsible for a refund or exchange because you don't like the scent after ordering. Unfortunately, on our website, we cannot let you preview the scent before ordering, so you are ordering at your own discretion.
We will not accept any returns of used candles.
If you need to inquire about a return/refund, please e-mail firstname.lastname@example.org for assistance. We will discuss the details of your return to determine if you are eligible for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Again, please e-mail us to discuss your return prior to shipping your product back. If we reject your refund after inspection of your candle, we will not ship your product back unless you pay for the second-time shipping.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are damaged during transit. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You can cancel your order for a full refund within the first 48 hours of submitting order. For flash sales and on-line sales, you must request to cancel within 24 hours so we can restock the items to be sold to someone else.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: The Burning Wic P.O. Box 7525 Woodbridge Virginia US 22195-7525
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.